Our Commitment

At Ventilation Direct, we are committed to protecting your data and ensuring that your personal information remains safe and secure. Your online security is of the utmost importance to us.

When your order is sent over the Internet for processing, it is shielded by the latest encryption technology. Encryption is a process by which we use software to scramble your credit card number and other personal information during ordering. In secure mode, your computer and our server begin communicating, sending data back and forth in an encrypted format. The encryption features of browser software are exceptionally powerful and ensure the security of this data as it is transmitted to our server. We utilize the industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of personal information such as your name and address as well as your credit card information.

Secure Mode

How can you see if and when your browser is using the secure mode? It is really simple! Just look at the URL on your browser.  To do this on our web site, simply Right-Click on the main page on the right.  A menu will appear.  Select the option shown below based on browser you are using:

Internet Explorer - Select the Properties  option.  This will call up a window showing you the URL address.

Netscape - Select the View Frame Info option.  This will open another browser window showing you the URL address.

The address will begin "http://" in standard, non-secure mode and "https://" in secure mode. The "s" stands for "secure."

You will be in secure mode any time you are entering sensitive information such as payment terms.

As an additional means of giving you greater security, we will ask you to specify the answer to a secret question of your choice. This will help us to identify you in the event that you need to contact Customer Service to access or change sensitive account information, including your password. When you choose a secret question, try to select one for which only you would be likely to know the answer.

Your password is the key to accessing your personal profile and order history. Be sure to memorize your password, and never share it with anyone. Avoid writing your password down or leaving it where others might discover it. If you forget your password, you can contact our Customer Service, and we will assign you a new password. We recommend changing your password regularly.

If you still feel insecure about ordering online through our secure server, we give you the option of calling our number, (866) 433-8335, and providing us with your payment information.

Your payment information is safe at Ventilation Direct Eguaranteed.

Q to the webmaster: (Do we and should we give out the following guarantee?)

Here's how the guarantee works: If you're ever a victim of credit card fraud, the Fair Credit Act specifies that your credit card company can hold you liable for no more than $50 in fraudulent charges to your account. With the Secure Order Guarantee, you'll be reimbursed for any amount up to $50 billed to you by your credit card company for unauthorized charges to your account, if those charges result from an order you've placed on our secure server. For this protection, you must promptly notify your credit card company of any fraudulent charges and follow the procedures for doing so as outlined in your credit card agreement.