Custom Orders or Expert Advice: 1.866.433.8335
Custom Orders or Expert Advice: 1.866.433.8335
Custom Orders or Expert Advice: 1.866.433.8335

Return Material Authorization Policy

Return Material Authorization Policy

The following terms and conditions apply to all sales

All Returns Are Subject to Ventilation Direct Policies

Return privileges are subject to pre-approval. Ventilation Direct reserves the right to decline specific return requests based on our return policy. Be sure to ask the Sales Representative about specific return conditions before purchasing any item.

Final Sale of Certain Products

The following products are final sale items and are not returnable to Ventilation Direct for refund or exchange for any reason:

  • Hoods and/ or accessories of hoods (ie. filters, lights, backsplash etc.)
  • Curbs
  • Grease duct
  • Any non-stocked specialty or custom item

Packaging of Returns

All returns must be 100% complete, contain ALL original boxes, products, components and packing material and have a pre- authorized RMA number issued by your sales representative. Incomplete returns, used products, or products not in new condition cannot be returned for credit. Ventilation Direct will refuse any return of items that do not meet the aforementioned requirements.

Nonrefundable Charges

Labor, installation services, and shipping charges are nonrefundable. The Customer is responsible for all return shipping charges; therefore, all returns must be shipped prepaid. Ventilation Direct recommends that the Customer return products via a trackable service with appropriate insurance. Ventilation Direct is not responsible for lost or damaged parcels.

Return Privileges for Non-Defective Items

All non-defective returns authorized by Ventilation Direct will be assessed a minimum 25% restocking fee, and must be authorized for return within 30 days from date of receipt. No refunds will be issued after such 30 day period. Authorization may be obtained by contacting the sales representative. The Customer will be issued a Return Material Authorization (RMA) number, which is valid for 10 days. Failure to return a product within such 10 day authorization period will be deemed to be an acceptance of the product.

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